Job Information
ManpowerGroup Service Desk Specialist in White Plains, New York
Service Desk Specialist.
This position is not open to corp. to Corp. (sub vendors)
Require working as Experis W/2 employee with benefits.
Hourly rate 50.00 to 55.00 per hour-(Work Schedule: Monday through Friday (7.5 hour workday)
12 months assignment.
Work Location 100% ONSITE at MAIN ST WHITE PLAINS New York 10601
Project Overview:
This role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner.
Document all pertinent end user information. Resolve computer issues on impact.
Escalate calls to appropriate support groups in IT.
Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.
Required Skills/Experience:
Minimum 4 years prior demonstrated experience.
Remote phone support.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to absorb and retain information quickly.
Ability work independently with minimal supervision.
Sitting for extended periods of time.
General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
Windows 10.
MS Office (versions 2016/O365).
MS Outlook (versions 2013/16/ O365).
Intune & Webmail
Cisco Jabber / Meeting Place.
Active Directory / Active Roles / Quest Password Manager.
SAP & Maximo – password unlockresets.
Enterprisedepartmental applications specific to NYPA.
Periodically support other IT Groups as needed.
Associate degree in information systems; 4 year college degree is preferred.
Job Functions & Responsibilities:
Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
Access the Footprints ticketing system to create or resolve tickets.
Ability to RDP into a machine to fix an issue.
Preform password resets.
Resolve any VPN access issues.
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network).
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.