Manpower Group Jobs

We are looking to add top talent to join our strong team where our focus is providing RPO workforce solutions to our client, Intuit. Intuit is a global technology platform that helps its customers and communities overcome their most important financial challenges. They help give over 50 million customers, small businesses, and small businesses, and self-employed customers around the world the opportunity to prosper.

This role is vital in ensuring we provide a best-in-class absence and accommodations experience to our employees. Putting the employee first, this role would work to resolve leave of absence and accommodations issues and inquiries in a timely manner by creating and fostering credibility with customers, stakeholders, and both internal and external partners. They would support LOA administration, work to mitigate risk to Intuit through accurate handling of reports and LOA communications, and act as a liaison between parties to resolve issues. They are responsible for providing subject matter expertise while developing and supporting processes and procedures to drive department efficiencies.

Key Responsibilities:

• Provide end-to-end case management by serving as a subject matter expert on the absence operations, including being the point of contact to resolve leave of absence and time away issues, administering the interactive accommodations process, resolving escalations, claims and appeals, and by partnering with our vendors and internal partners to research leave status updates and ensure accuracy.

• Manage the absence program, by strategizing and maintaining program initiatives that adhere to organizational objectives and developing program assessment protocols for evaluation and improvement

• Maintain regular contact with employees, leaders, HR business partners, Legal/ER, vendors, and other key stakeholders regarding progress and status of accommodations and leaves of absences; assist in the resolution of any challenges related to absence and accommodations.

• Leverage key data and insights to identify and influence opportunities for improvement in employee experiences, operational efficiency, and strategic enhancements, prioritized in the appropriate governing body

• Ensure compliance with applicable laws, annual reporting, system configurations, and by researching requests based on country specific regulations.

• Effectively manage complex projects and deadlines, while partnering with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.

• Provide consultation and coaching on absence inquiries and practices by acting as an advocate for the employee and providing educational support with a focus on problem solving and creative solutions

• Document communications and necessary regulatory forms, provide operational reports, and service analytics, including ad hoc reports.

• Drive change through effective program management, while driving employee engagement and delivering effective communications.

• Consistently exercise independent judgment and discretion while leveraging Intuit policies, practices, and standards.

Basic Qualifications:

• Bachelor's degree in Human Resources or related field, or equivalent working experience

• 5 years of comprehensive experience in US Leaves and Disability Case Management and Workplace Accomodations (Additional Global and Canadian experience is preferred)

• Provide end-to-end case management by serving as a subject matter expert on the accommodation process, including administering the interactive process by understanding the employees' restrictions and needs for a reasonable accommodation, brainstorming potential solutions by reviewing the essential job functions provided by the business, and partnering with HR business partners and leaders to implement accommodations.

• Deep knowledge of ERISA, HIPAA, ADA, FMLA, Worker's Compensation and other benefits-related legislation

• Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation

• Strong problem-solving, critical thinking, analytical and organizational skills.

• Ability to work with autonomy through ambiguous circumstances.

• Strong business judgment and a practical, common-sense approach to getting things done.

• Successful record of building operational processes and procedures with a focus on continuously improving programs.

• Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.

• Previous experience with HRIS/Payroll systems; Workday experience preferred

• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.

Organization: Talent Solutions RPO

Salary: $50-55/hour

Incentive (if applicable): Not Incentive Eligible

Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance, and Disability for Staff and Consultants, as well as 401K.

ManpowerGroup is an EO/AA Employer/Minorities/Veteran/Women/Disabled/LGBT+

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.