Job Information
ManpowerGroup Technical Consulting Eng in Tempe, Arizona
Experis’ enterprise client provides world-class support to customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless.
In support of our customer, we are seeking a Technical Consulting Engineer (i.e., Service Manager) with expertise in Security Technology to join a cross functional team and take a lead role in delivering technical onboarding and adoption services and provide proactive life-cycle support.
Job Title: Designated Service Manager
Location: Remote (EST or CST)
Pay Range: $50-$52/hr W-2
Role & Responsibilities
In this role, you will be responsible for providing technical assistance to customers and partners and help them overcome technical barriers that they might experience as they deploy and use our client’s products.
The Technical Consulting Engineer / Service Manager (DSM) should have the skills of a seasoned, experienced professional with a full understanding of industry practices and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features. Also, in this role you will have a proactive approach to managing your assigned customer(s), for example, informing a customer of upcoming firmware releases and the benefits they would gain from that release.
Core Deliverables
Configuration Review and Optimization
Deployment/Implementation Planning, Readiness and Assistance
Migration and Upgrade Assistance
Feature and Use Case Adoption
Integration and Change Management Assistance
Health Check and Progress Reviews
Best Practice Consultation
Incident Management and Escalation Support
Minimum Technical Qualification
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. We are also looking for someone with patience and an empathetic view of the customer to hone their skills and provide value to customers while working with an industry leader in Security technology, with a focus on Cisco Firewalls and AnyConnect technology.
Minimum 3-5 years of experience deploying, migrating, upgrading, configuring, troubleshooting/debugging, and administering Cisco Secure Firewall, Cisco Mobility Client (formerly AnyConnect) or any other industry leading Firewalls & VPNs.
Minimum 2 years of experience of directly supporting end customers (similar to Technical Support or Advanced Professional Services)
Bachelor's degree (or equivalent experience) is required
Cyber Security, DevOps or CCNP certification desired
Has working experience on ASA Firewall, IOS Firewall, Cisco Firepower Threat Defense (FTD), Intrusion Prevention System (IPS), VPN and Secure Access (PKI, IKE, RSA, etc.)
Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
Familiarity with industry leading virtual server and cloud solutions (Ex: VMWare, AWS etc.)
Soft Skills:
Ability to collaborate with multiple levels within the customer organization.
Ability to build strong relationships with customers.
Strong analytical and troubleshooting skills.
Ability to handle critical customer issues/problems.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Ability to determine root cause and resolution for previously unknown problems.
Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Exercises judgment within defined procedures to determine appropriate action.
Good verbal communication skills.
What’s in it for me?
Medical, Dental, Vision, 401k with Match
Weekly pay with direct deposit
Holiday Pay
Dedicated Career Partner to help you achieve your career goals.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.