Job Information
ManpowerGroup Program Manager Non Tech 2 in Redmond, Washington
Our Fortune 500 client, is seeking a Program Manager to join their team. The Quality Assurance Program Manager will lead the development and maintenance of a robust quality assurance program for delivery partners providing customer support services. This role is pivotal in ensuring the highest standards of quality, efficiency, and compliance across our vendor ecosystem.
Job Title: Program Manager Non Tech 2
Location: Remote
Pay Range: $40/hr - $45/hr
Responsibilities:
o Create, implement, and oversee a comprehensive quality assurance program specifically tailored to vendor-provided customer support for enterprise customers.
o Collaborate closely with vendor management teams to define quality requirements and expectations.
o Continuously enhance quality processes, streamline workflows, and optimize efficiency.
o Implement best practices to drive quality improvements.
o Provide regular updates to senior leadership on program status, risks, and improvements.
Top 3 Hard Skills Required + Years of Experience
Communication Expert (written and oral) 4 YOE
Program / project management skills 2+ YOE
Analytical Skills (identify trends, articulation, data-driven) 2+ YOE
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.