Job Information
ManpowerGroup Service Desk in Rancho Cordova, California
We are looking for capable Customer Service professionals passionate about helping others.
This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:
Registration for the Telephonic Timesheet System and/or Website
Assistance with password resets
Instruction and troubleshooting guidance through timesheet submission
Claims submissions
Direct Deposit Setup, Change, or Cancellation instructions
Garnishment Status
General questions regarding timesheets, payment information, or how to use the systems
Service Desk agents must be proficient with various tools and technology including and not limited to:
Checking email through Outlook
Toggling between multiple systems in Windows
Follow instructions to troubleshoot basic technical issues in Windows
Utilizing three different monitors simultaneously
Multitasking throughout the day in using the computer while speaking with callers on the phone.
Must Speak English and Armenian
Must be a team player.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.