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Our client, is seeking a User Trainer (On‐Site) M365 User Operations to join their team in Norfolk, VA .

Job Title: User Trainer (On‐Site) M365 User Operations

Location: Norfolk, VA

Contract on W2

Required Security Clearance: Yes(NATO SECRET)

What’s the Job?

Supporting NATO throughout all its geographical locations, the NCI Agency is looking for User Trainer (On‐Site), M365 User Operations, joining the journey of NATO’s modernization of IT services, through leveraging the public cloud (Microsoft Azure, M365 and Amazon AWS), delivering managed, protected, security‐centric and reliable IT Services.

NCI Agency – Cloud Operations Team

The NATO Communications and Information Agency (NCI Agency) is dedicated to supporting NATO's strategic objectives, including the ambitious NATO 2030 agenda.

As part of this commitment, we are spearheading the modernization and digital transformation of NATO’s IT services.

Our focus is on leveraging public cloud technologies like Microsoft 365 and Intune, incorporating a security‐by‐design approach, and ensuring a seamless transition to a modern, collaborative workplace environment.

To achieve these goals, we are building a Cloud Operations team under the Cloud Center of Excellence, operating under the NATO Enterprise Cloud Operating Model (NECOM).

The NECOM framework provides a standardized approach for cloud service management, ensuring interoperability, scalability, and security across NATO's IT infrastructure.

The Cloud Center of Excellence will serve as a hub for best practices, innovation, and expertise, driving the adoption and optimization of cloud technologies within NATO.

This team will play a crucial role in our journey towards providing managed, protected, and reliable End User Services.

Embracing the latest technological advancements, this initiative will foster innovation and ensure NATO remains at the cutting edge of IT capabilities.

By continuously evolving and integrating new technologies, we aim to enhance operational efficiency and readiness for future challenges.

This remote position offers an exciting opportunity to be at the forefront of NATO's technological evolution and contribute to the security and efficiency of our operations.

NCI Agency – Cloud Centre of Excellence (CCoE)

The Cloud Centre of Excellence (CCoE) within the NCI Agency is focused on driving successful cloud adoption and maximizing the potential of cloud technologies across the organization.

It serves as a central governing body, promoting best practices, enabling knowledge sharing, and ensuring alignment between business objectives and cloud initiatives.

The CCoE supports various cloudbased solutions, ensuring their effective and efficient implementation and management.

By fostering a culture of continuous improvement and innovation, the CCoE helps the NCI Agency leverage cloud technologies to enhance operational efficiency, scalability, and agility.

The NCI Agency is seeking a highly skilled User Trainer (On‐Site), M365 User Operations, to join our IT team.

The M365 User Operations Trainer will be responsible for delivering comprehensive training sessions on Microsoft 365 and associated products to end‐users.

This role focuses on providing introductions to core M365 products, including Windows 11 Enterprise, the Office 365 suite, MS Teams in its full functionality, OneDrive for Business, and SharePoint Online.

Additionally, the trainer will cover essential security topics such as Microsoft BitLocker, Windows Hello for Business and Device Compliance within an Intune‐managed context.

The ideal candidate will also be proficient in explaining Citrix Secure Private Access, with a focus on the Secure Workspace App.

This position requires an on‐site presence, with the training role split between 50% classroom‐type sessions and 50% hands‐on assistance.

The trainer will be responsible for engaging users during training sessions, encouraging participation, and addressing questions.

They will develop and maintain comprehensive training materials, including slides, handouts, and online resources, ensuring they are NATO Unclassified accessible and upto‐date.

In addition to classroom training, the trainer will provide one‐on‐one support, assisting users in adopting and effectively using M365 tools and addressing any specific needs or concerns they may have.

Performance monitoring will be a critical aspect of this role, with the trainer tracking and evaluating the effectiveness of training sessions, gathering participant feedback, and identifying areas for improvement.

The trainer will also provide basic knowledge and training on additional M365 tools such as Planner, Bookings, Forms, Stream, Viva, and Power Automate, demonstrating how these tools integrate with core M365 products to enhance productivity and collaboration.

Strong communication skills are essential, as the trainer must provide clear and concise explanations, foster a positive and interactive learning environment, and offer follow‐up support to ensure high levels of user satisfaction.

Proficiency in English is required, and French language skills are desirable.

If you are a motivated individual with strong training skills and a passion for helping users effectively utilize M365 tools and services, we invite you to apply and join our dynamic team.

2 OBJECTIVES

The NCI Agency is embracing cloud services by transitioning to Microsoft 365 with a securitycentric design.

This shift aims to enhance operational efficiency, collaboration, and security across the organization.

We are looking for individuals with strong knowledge, a willingness to learn, and a desire to grow as part of this new challenge.

The objective of this statement of work is to establish a support and operating model for End User Services operating in the Public Cloud, with a focus on Microsoft 365 services.

3 SCOPE OF WORK

Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager, the User Trainer (On‐Site), M365 User Operations will be supporting the following activities:

1) M365 Introduction:

a. Conduct training sessions on the core functionality of Microsoft 365 and its core products.

b. Provide hands‐on demonstrations, support practical demonstrations and the ability to transition those into real‐world examples.

c. Develop training materials and user guides tailored to different skill levels.

d. Update training content to reflect the latest M365 features and best practices.

2) Windows 11 Enterprise and Office 365 Suite:

a. Train local users on the features and core product functionalities of Windows 11 Enterprise.

b. Provide detailed instructions on using the Office 365 suite (including Word, Excel, PowerPoint, Teams, and Outlook).

c. Assist users in transitioning from older versions of Windows and Office to the latest versions.

d. Offer troubleshooting tips and best practices for optimal usage and assist users with technical challenges during walk in training sessions.

3) MS Teams, OneDrive, and SharePoint Online:

a. Conduct sessions focused on collaboration tools such as MS Teams, OneDrive, and SharePoint Online.

b. Demonstrate how to effectively use these tools for communication, file sharing, and team collaboration.

c. Provide practical examples of how these tools can enhance productivity.

d. Address common user issues and provide solutions.

4) Security Training:

a. Educate users on security best practices, including the use of Microsoft BitLocker and Windows Hello for Business.

b. Explain the importance of Device compliance in an Intune‐managed context.

c. Conduct sessions on the Company Portal and how to use it for managing devices.

d. Provide guidelines for maintaining data security and privacy, and core functionality of M365 and Windows 11.

5) Citrix Secure Private Access:

a. Train users on the Secure Workspace App within Citrix Secure Private Access.

b. Explain how to securely access corporate resources using Citrix Secure Private Access.

c. Provide best practices for maintaining security while using Citrix SPA on your device.

d. Address any user concerns or questions regarding Citrix SPA as technical Reach Back Solution.

6) Communication and Interaction:

a. Engage with users during training sessions to encourage participation and questions.

b. Provide clear and concise answers to user queries.

c. Foster a positive and interactive learning environment.

d. Offer follow‐up support to users after training sessions.

7) Training Material Development:

a. Create comprehensive training materials, including slides, handouts, and online resources.

b. Develop step‐by‐step guides and FAQs for common user issues.

c. Ensure training materials are accessible and easy to understand.

d. Regularly update materials to reflect new features and changes.

8) User Support:

a. Provide ongoing support to users to help them adopt and effectively use M365 tools.

b. Offer one‐on‐one assistance to users with specific needs.

c. Monitor user feedback and adjust training methods accordingly.

d. Assist the technical support team with expertise, if help is needed.

9) Performance Monitoring:

a. Track and evaluate the effectiveness of training sessions.

b. Gather feedback from participants to improve future training.

c. Identify areas where users may need additional training or support.

d. Report on training outcomes and user satisfaction to the local Implementation Manager.

10) Additional M365 Tools:

a. Provide basic knowledge and training on other M365 tools such as Microsoft Planner, Microsoft Bookings, Microsoft Forms, and Power Automate.

b. Demonstrate how these tools integrate with core M365 products.

c. Offer examples of how these tools can be used to enhance productivity and collaboration.

d. Address common user issues and provide practical solutions for these tools.

11) Collaboration with IT Teams:

a. Work closely with other IT teams to ensure cohesive printing and scanning strategies.

b. Collaborate on cross‐functional projects and initiatives, such as network upgrades and security improvements.

c. Provide expertise and support for printing and scanning‐related projects.

d. Participate in IT forums and discussions to share knowledge and best practices.

The contractor will be part of a team providing On‐Boarding and Implementation Support, ensuring the secure, available, managed and compliant delivery of Public Cloud Services to NATO and its Strategic Commands.

The contractor will work on‐site at HQ SACT, Norfolk, Virginia (United States of America).

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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