Job Information
ManpowerGroup Deskside Support Analyst - New York, NY in New York, New York
Our client in the legal industry is seeking a Deskside Support Analyst to join their team. As a Deskside Support Analyst, you will be part of the IT department supporting attorneys and staff. The ideal candidate will have excellent troubleshooting skills, the ability to work independently and creatively, and a passion for personal and professional development.
Job Title: Deskside Support Analyst
Location: New York, NY
Pay Range: $40-45.00/hr
What's the Job?
Provide Tier 2 technical support for 2,000 computers, 1,000 printers, 225 software applications, and 1,100 mobile devices
Provide technical support services and solutions to one primary office and requisite home office support for personnel assigned to the primary office
Monitor local deskside ticket queue and provide a timely response for in-person support calls escalated by the Help Desk
Conduct onboarding and offboarding actions for personnel
Assist with data transfers for clients or employees who are leaving or joining the Firm
What's Needed?
Associate's degree or equivalent from two-year college required. A four-year degree and industry certifications are not required but are highly favored.
CompTIA A+ certification is required for this position.
CompTIA Security+ certification is required but may be obtained within the first six months of employment and must be completed for continued employment.
Must be extremely well versed in the usage and troubleshooting of the Microsoft Windows operating system platform.
Must have advanced skills in the usage and troubleshooting of Microsoft Office products, most importantly Word, Excel and PowerPoint.
What's in it for me?
Opportunity to work with experienced attorneys and legal professionals in multiple realms of law practice
Opportunity to work with experienced IT professionals in an environment that encourages personal and professional development
Potential for growth into additional professional opportunities
Occasional travel to support various obligations
Competitive pay rate
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.