Job Information
ManpowerGroup Azure Support Engineer 2 in Irving, Texas
Job Description: Azure Support Engineer 2
Duration: 6 months
Location: Onsite, Las Colinas, Fargo, Charlotte, or Redmond
Shift Coverage: This role might require covering weekend shifts based on business needs to ensure 24/7 support coverage
Pay Range: $31.49/hr. - $33.81/hr.
The main function of a Support Engineer is to provide technical assistance to computer system users. This involves answering questions or resolving computer problems for clients in person, via telephone, or from a remote location.
Top 3 Hard Skills Required:
Cloud Awareness : Minimum 3 years’ experience with fundamental awareness of Private, Hybrid, and Public Cloud. Any Azure certification is a plus.
Networking Protocols: Minimum 3 years’ experience with TCP/IP protocols and the OSI model. Experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred.
Programming and Debugging: Minimum 1 year experience with programming and debugging skills.
Additional knowledge of JSON, XML, and CSV is preferred.
Job Responsibilities:
Responsible for the customer support experience.
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming).
Identify cases that require escalation (either technically or strategically).
Create and maintain incident management requests to the product group or engineering group.
Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Qualifications:
English Language: Confident in reading, writing, and speaking.
BA or BS degree or 2-3 years of relevant experience in similar positions.
Experience in one or more of the following areas: customer support, product support, technical support, IT Admin support, consulting, systems development, product development, network operations, software engineering, or IT consulting.
Skills:
Excellent customer service and support skills with 2-3 years of related experience.
Strong communication, customer empathy, problem-solving, and technical writing skills.
Great interpersonal and communication skills (both oral and written) and success in partnering with groups inside and outside of Microsoft.
Self-motivated and independent thinker who routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.