Manpower Group Client Banking Service Professional in Indianapolis, Indiana
This position is being recruited by ManpowerGroup Solutions, RPO, on behalf of Charles Schwab. Qualified candidates are encouraged to apply.
Are you ready to launch your career in the Financial Services Industry?
Do you have a passion with providing a superior level of service to others?
Our Client Banking Service Professionals are at the forefront of the client experience; delivering outstanding service to the clients of Charles Schwab Bank. You will serve as the subject matter expert on the following banking products and services; deposit accounts, online account management and bill pay, money movement, mobile banking and debit cards. Also, you will provide technical assistance and problem resolution to clients. You will build trust and inspire confidence through exceptional service, one connection at a time.
Our investment in you and your career begins with a learning and career development experience designed to support you through various stages of training and skills development. You will begin with a mix of instructor led classroom training and on-the-job learning (OJL) with a focus on client service and banking.
"Always put the client first . No matter what." Charles Schwab
What you'll do:
Provide outstanding client service with a "one call resolution" handling approximately 40 - 60 inbound calls per day while demonstrating empathy and problem solving skills
Practice active listening and open ended dialogue to gain a thorough understanding of the client's financial needs
Be a collaborative member on a team of 10 - 15 professionals dedicated to educating and resolving a variety of complex client inquiries
Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals
What you have:
Successful completion of our on-line Client Service Assessment. This assessment will provide you with greater insight into our company and the CBS role, while providing Schwab more about your competencies, work style and work history
Ability to establish rapport with clients over the phone to create long term relationships with Schwab
Desire to work in a collaborative, team based culture, building a career
Ability to provide a high level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines
A minimum of 1 year work experience which may include unpaid work, volunteer experience, internships or other roles
Bachelor's degree highly preferred
What you'll get:
Comprehensive training program that includes a mix of instructor taught, web-based, and on the job learning
A dedicated team manager focused on helping you reach clear performance objectives
A defined career progression plan outlining multiple advancement opportunities
Superior benefits package that includes a Sabbatical Program, Employee Wellness Program, paid Volunteer Time, Employee Resource groups and much more. See Charles at https://www.aboutschwab.com/images/uploads/inline/CharlesSchwabBenefitsGuide2018.pdf Schwab Benefits at https://www.aboutschwab.com/images/uploads/inline/CharlesSchwabBenefitsGuide2018.pdf for more details.
Flexible schedule options that include days, nights and weekends
Not just a job but a career…Becoming a Schwabbie at http://schwabjobs.com/page/show/schwabbie
Learn more about The Schwab Way at https://aboutschwab.com/about#anchor-video-the-schwab-way
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.