Job Information
ManpowerGroup Customer Service Manager in Henderson, Kentucky
Our client, in Henderson, KY is seeking a Customer Service Manager to join their team. As the Customer Service Manager, you will be part of the Service Team supporting production and customer relations. The ideal candidate will have a strong phone presence and exceptional leadership which will align successfully in the organization.
Job Title: Customer Service Manage
Location: Henderson, KY
Pay Range: $31.00/HR
What’s the Job?
Customer Service:
Manage customer expectations and deliver exceptional customer service.
Respond to customer queries in a timely and effective manner, via phone or email.
Troubleshoot problem situations as they arise to promote quality and customer satisfaction.
Keep organization informed about customer complaints.
Quality:
Ensure all customer orders are entered into the companies IT system correctly.
Ensure all invoices are promptly created with no errors.
Order Tracking :
Communicate with customers regarding the status of their orders.
Document Management :
Maintain a document management system for all customer sales orders.
Supervision :
Supervise subordinates (such as customer service reps).
Collaboration and Issue Resolution :
Collaborate with other managers (e.g., shipping, warehouse, scheduling, production, inventory) to optimize processes.
Resolve order-related issues promptly.
Reporting and Communication:
Publish daily orders report.
What’s Needed?
Five years of prior experience as a customer service manager.
Strong phone presence, and remarkable customer service skills.
Ability to multi-task, prioritize, and manage time effectively.
Exemplary work ethic and takes pride in getting results.
Experience with a manufacturing business is preferred.
Ability to use software tools effectively for order tracking and management.
Well-organized and capable of managing paperwork efficiently.
Excellent communication skills to coordinate with various teams.
Ability to supervise and lead a team.
Quick resolution of order-related issues.
What’s in it for me?
Temp to hire after 90 days.
Great pay
Growing company
Family atmosphere
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.