Job Information
ManpowerGroup IT Support Technician in Detroit, Michigan
Our client, a global manufacturing company, is seeking an IT Support Technician to join their team. As a IT Support Technician, you will provide efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications.
Job Title: IT Support Technician
Location: Detroit, MI (100% onsite role)
What’s the Job?
This position is responsible for efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. It also includes ticket tracking and monitoring through our FreshService ITSM tool. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Occasional travel between buildings will be required for equipment delivery to support associates who reside at other locations or provide equipment for other members of the desktop team. Responsibilities may also include providing support to executives and their administrative assistants, and flawless execution of technology solutions for executive meetings.
Provide computer hardware and software support to customers in person, over the phone and virtually.
Install, set up and maintain workstation peripherals hardware, operating systems and networking components.
Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services.
Support conference rooms and AV systems.
Support Town Hall meetings.
Coordinate IT purchase requests in accordance with established policies.
Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups.
Participate in weekly operational team meeting.
Maintain knowledge of current hardware, software, and standards.
Effectively manage service desk requests, incidents and changes with service desk tool.
Maintain accurate hardware and software inventory.
Implement and support strategic IT processes and/or projects per corporate standards.
Image PCs through SCCM PXE booting.
Provide flawless, efficient and friendly support for executives and their administrative assistants with computer issues, meetings, iPhone deployments, and anything else that arises.
Utilize SCCM tools and query lookups.
May require occasional off-hours support in special circumstances.
What’s Needed?
3+ years of IT Support experience
A minimum of an associate’s degree in Information Technology or Computer Science
Must have a positive attitude and a customer-oriented, can-do mindset
Must do whatever it takes to solve a problem or provide service
Must demonstrate above-average attention to detail and follow-up skills
Microsoft certifications, A+ certification a plus
Must be able to work independently and in a team environment and exhibit professional written and communication skills
Must have the ability to travel as required and provide after-hours support as needed
What’s in it for me?
Long term assignment with top tier client
Medical/dental/vision benefits
401k with match
6 paid holidays (eligible after approximately 6 months of employment)
Free access to our extensive online training and career development resources
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.