Job Information
ManpowerGroup DBA Support Engineer in Dallas, Texas
Are you passionate about technology and dedicated to delivering exceptional customer support? We have the perfect role for you! Join our Fortune 500 client as a DBA Support Engineer and be part of a dynamic team that drives innovation and excellence.
DBA Support Engineer
18 month contract
Dallas, TX, Charlotte, NC or Redmond, WA - must be onsite
$30-$32/hour
Why this role?
Work with cutting-edge technologies including Azure Data Factory, Azure Datawarehouse/Azure Synapse, and Big Data products.
Collaborate with top-tier engineering teams to solve complex technical issues.
Lead and participate in initiatives to improve customer and engineer experiences through automation and digital self-help assets.
Be a key player in the launch of new products and solutions, driving customer satisfaction and engagement.
Key Responsibilities:
Customer Support Excellence: Provide top-notch technical assistance to users, resolving issues via phone, remote sessions, or in person.
Problem Solving: Own, troubleshoot, and resolve customer technical issues, collaborating across teams to ensure transparency and effective solutions.
Escalation Management: Identify and escalate complex or strategic cases as needed.
Incident Management: Create and maintain incident management requests for product or engineering teams.
Knowledge Sharing: Contribute to knowledge sharing initiatives, providing technical coaching and mentoring to peers.
Community Building: Lead or participate in building communities within and outside of the team, focusing on specific workloads or specialties.
Candidate Requirements:
Experience: Minimum of 3 years interacting with customers/end-users in support roles such as customer support, product support, technical support, IT admin support, consulting, or software engineering.
Technical Skills:
Proficient in Azure Data Factory and Azure Datawarehouse/Azure Synapse.
Experience with Big Data or Analytics products such as Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL services, Data Lake, and Delta Lake.
Familiarity with the Open Source Ecosystem (Linux, Apache, etc.).
Programming and debugging experience with languages like Python, Scala, or R is desirable.
Experience with RDBMS such as Microsoft SQL Server and BI technologies (SSAS, SSIS).
Soft Skills:
Excellent communication skills (verbal, listening, and written).
Strong customer service and problem-solving skills.
Ability to work independently and as part of a team.
Adaptability and flexibility under pressure and tight deadlines.
Passion for technology and continuous learning.
Performance Indicators:
- Quality of work and ticketing metrics.
Join us and be part of a team that is committed to delivering exceptional customer experiences and driving technological innovation! Apply today and take the next step in your career with our Fortune 500 client's team!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.