Job Information
ManpowerGroup Customer Service Planning and Logistics in Bloomington, Minnesota
Customer Service – Planning and Logistics – Bloomington, MN
Hours: 8am-5pm
Pay Range: $25.00-$30.00 DOE
Summary
Under moderate supervision, performs a variety of semi-routine activities to support Customers, Branch Offices and Field Support Engineers (FSE’s). The primary purpose for this position is to process incoming Customer Support requests for service or parts, planning and logistics related to the tools in the field.
Key Responsibilities/ Accountabilities:
Rebalancing parts between 3PL and regions for CSAT
Work with supply chain re-balance parts to move inventory to 3PL
Manage and maintain WW 3PL locations to support goal @ 95% lines with stock (LWS)
Perform transactions accordingly to rebalance inventory.
Entering routine sales orders and return material authorizations (RMA) orders
Processing inquiries/requests from customers, ONTO Field Organization and branch offices which may or may not be routine in nature – 10%
Provide quotations for price and availability of spare parts to customers and FSE’s
Provide service coordination with MFG.
Sending requests for service parts to manufacturing for emergency shipments
(Service Planning) When necessary, print pick list, pick parts, and provide parts and shipping details to shipping personnel
Expedite and prioritize parts from manufacturing for emergency shipments
Maintain/update Installation and service records databases
Service Contract Administration
Assist on special projects
Education & Experience:
Bachelors or Associates Degree in Business or related field + 3 years related experience and/or training or equivalent combination of education and experience in spares planning, customer service, logistics
Ability to work independently from corporate office
Basic computer skills - Microsoft Office products – Outlook, Word, Excel and PowerPoint
Experience working on Oracle ERP is advantageous
Knowledge of international shipping regulations
Experience working within a manufacturing environment
APICS certified is a plus
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.