Job Information
ManpowerGroup Support Engineer 4 in Charlotte, North Carolina
Our client, is looking for a Dynamics 365 SCM Support Engineer to join their team.
Support Engineer 4 (Dynamics 365 SCM)
Location: Remote (Mon – Friday will need to be available from 8:00am-8:00pm, as shifts can vary to meet the need)
18 months contract
Pay rate: $46/hr
Summary:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
Associate's degree in computer related field or equivalent training required
7-10 years’ experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Typical Day in the Role
Key projects – focus on higher end customers
Typical task breakdown and operating rhythm – Most of the day spend with incoming technical cases from customer, then working on incomplete. Periodic meetings
What makes this role interesting? – Candidates in this role will receive a lot of learning and growth in their careers from being a part of the large amounts of variety of implementation across clients and will receive the opportunity to see how it is used globally. The position will grant them exposer to chat modality, and they will work with the best and the brightest in the field. They will be given the opportunity to interact with a lot of different customer types all around the world and will be provided a lot of variety. Two days are never have the same.
Candidate Requirements
Years of Experience Required – 15 years of experience
Degrees or certifications required - public certification nice to have
Supply Chain Processes Understanding: In-depth knowledge of supply chain management processes, including procurement, inventory management, demand forecasting, warehouse management, logistics, and transportation.
Dynamics 365 SCM Modules: Expertise in Dynamics 365 SCM modules, including but not limited to Inventory Management, Procurement, Transportation Management, Warehouse Management, and Product Information Management.
Configuration and Customization: Ability to configure and customize SCM modules in Dynamics 365 F&O to meet specific business requirements, including setting up item hierarchies, procurement parameters, inventory policies, etc.
Demand Planning and Forecasting: Skills in utilizing demand forecasting features in Dynamics 365 SCM to forecast customer demand, manage inventory levels, and optimize supply chain operations.
Inventory Optimization: Proficiency in managing inventory levels, ABC analysis, safety stock calculation, reorder point setup, and optimizing inventory turnover while minimizing stockouts and excess stock.
Supplier Relationship Management: Understanding supplier management functionalities within Dynamics 365 F&O, managing vendor contracts, performance evaluations, and ensuring timely supplier deliveries.
Warehouse Management: Knowledge of warehouse operations, picking strategies, put-away rules, wave processing, cross-docking, and managing warehouse resources efficiently within Dynamics 365 SCM.
Transportation Management: Understanding transportation planning, carrier management, route optimization, freight calculations, and managing transportation operations within Dynamics 365 SCM.
Integration with External Systems: Proficiency in integrating Dynamics 365 SCM with external systems such as transportation management systems (TMS), warehouse management systems (WMS), and IoT devices for real-time data exchange.
Compliance and Regulatory Standards: Implementing compliance measures, ensuring adherence to industry-specific regulations, and managing documentation related to supply chain compliance within Dynamics 365 F&O.
Analytics and Reporting: Skills in generating supply chain analytics, key performance indicators (KPIs), and customized reports using Power BI or built-in reporting tools within Dynamics 365 SCM.
Top 3 Hard Skills Required
Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related
Excellent Communication Skills: verbal, listening and written.
Research, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.